标准退订政策
1.非特定情况(详见新生退订政策),学生退订时押金不予退还
2.非特定情况(详见新生退订政策),若学生接受合同后决定退订,学生需要一直支付租金直到找到新的承租人
3.学生支付的全款租金,公寓会退还剩余租金直到学生找到新的承租人
退订步骤:
1.公寓在收到有效的退订申请后的28天内进行退租
2.由于学生公寓的押金是被澳洲政府部门Residential Tenancies Bond Authority (Victoria)管理的,所以公寓不能确认押金的退款时长
No Visa, No offer, No worries(新生退订政策)
No Visa (无签证)
1.在履行合同的14天或者14天内,学生签证被拒。学生应该在收到拒签信的72小时内写邮件给公寓申请退订
2.这种情况下,学生退订不会被罚款,另外剩余的租金也会被退还给学生
No Offer (无录取通知书)
1.在履行合同的14天或者14天内,学生收到学校确认回复并写明不被学校录取。学生应该在收到学校的被拒邮件后的72小时内写邮件给公寓申请退订
2.这种情况下,学生退订不会被罚款,另外剩余的租金也会被退还给学生
General Cancellation Policy
Holding deposits are non-refundable (other than where you qualify for our First Year Student cancellation policy, as outlined above).
If a cancellation request is received after your tenancy agreement has been accepted (other than where you qualify for our First Year Student cancellation policy, as outlined above) you will be responsible for rent until a replacement tenant has been found.
Can I leave early and get the remainder of my rent back?
You are committed under the residential tenancy agreement to pay the full rent. We cannot refund your rent until you have found someone to replace your tenancy.
Cancellation Requests
All cancellation requests should be sent to students@journalstudentliving.com.au.
Please contact us on +61 3 9001 0694 if you need to discuss your cancellation.
Refund Process
Journal will process refunds due within 28 days of receipt of a valid cancellation request.
Please note that due to bonds being lodged with the Residential Tenancies Bond Authority (Victoria), the time taken to receive your bond refund is not determined by Journal.
First Year Students
Journal understands that life is sometimes uncertain and things don’t always go as planned.
Our first year students’ cancellation policy provides you with the flexibility to plan ahead but also to ensure that you are not financially out of pocket if things turn out differently.
No Visa
If, before or within 14 days of commencement of your tenancy agreement:
you are refused a visa to study in Australia by the Department of Home Affairs (DHA); and
within 72 hours of receiving a DHA refusal you provide a written cancellation request to Journal enclosing the DHA refusal, you can cancel your tenancy agreement without penalty and any unused portion of the rent will be refunded.
No University Offer
If, before or within 14 days of commencement of your tenancy agreement:
you receive confirmation that you have not been accepted to study at a university in Melbourne; and within 72 hours of receiving a university non-acceptance you provide a written cancellation request to Journal enclosing the university non-acceptance, you can cancel your tenancy agreement without penalty and any unused portion of the rent will be refunded.